Our 2 Year Warranty
We are so confident with the quality of our products, we are happy to offer a 2 year warranty on all of our products and in some cases – even longer! The warranty covers you in the unlikely event of any of our products failing. In this instance we will offer a replacement item for any defective goods.
Please note that this guarantee does not cover items which are stolen or damaged.
On receipt of the returned item, our team will complete a full inspection to ensure that the item is indeed defective and available for a replacement item. Should a battery hold a 75% charge after one year, this is considered normal and will not be applicable for a refund/replacement.
Should you want to make a claim against your warranty, please email returns@digi-Quick.co.uk with your order number, your name and address, the order date and the reason why you would like to invoke your warranty. We will then ask you to return the item to us. We promise to deal with all cases within 3 working days of receipt.
Please ensure that you obtain a proof of postage certificate if you are sending goods via Royal Mail. This can be obtained, free of charge, from the post office and will insure your item up to £30.00, in the unlikely event of the returned item getting lost in the post.
Our 2 Year Warranty FAQ's
Q. My memory card states that it has a ‘life time warranty’ is this true?
A. Yes. If you purchase a product from us that states having a longer warranty than 2 years, we will of course honour that warranty.
Q. What if my item cannot be replaced as it has been superseded, do you refund or replace with the new version?
A. If you product has been superseded, we will replace the product with it’s newer equivalent if we have it. If not, we will refund you in full.