Frequently Asked Questions (FAQ's)
Q. Can I collect my item and pay via cash?
A. No, I am afraid due to insurance purposes we are 100% mail order only.
Q. Can I pay via American Express?
A. We are pleased to be able to accept American Express cards at digi-quick
Q. Do you accept Laser cards?
A. No, unfortunately we are currently unable to accept Laser Card as payment. Apologies for any inconvenience this may cause.
Q. I have cleared funds, why won’t my payment go through?
A. We would ask that you check with your bank or give us a call and we will attempt to take payment over the phone: 0845 272 5975
Q. What is CCV2?
A. CCV2 is the last 3 digits of the security number on the signature strip on the back of your card.
Q. Do you accept Maestro card?
A. Unfortunately we are not able to accept Maestro card as payment.
Q. My new battery does not seem to be taking charge, what should I do?
A. If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Either call a member of our customer service team during office hours on 0845 272 5975 or send an email to firstname.lastname@example.org explaining you have been sent a faulty good, along with your full name and order number and we will quickly resolve the issue. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your return carriage costs (this does not include special delivery). We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
Q. The battery that you have sent me is not the one I ordered, what should I do?
A. If you think you’ve received the wrong item, then please contact our Customer Service Team on 0845 272 5975 or email email@example.com and they will resolve this situation for you immediately. This doesn’t happen very often but we all make mistakes and digi-Quick are honest enough to regretfully admit that very, very occasionally we will send out the incorrect item. We are really sorry for this and work hard to keep our mistakes to a minimum.
Q. I have ordered the incorrect item, what should I do?
A. If you have simply changed your mind about any item that you have ordered from us or found your original battery or charger since placing an order, fear not. To cancel you must give us notice within 7 working days starting with the day after the day you receive the goods from us.
We will then ask you to return the item to us, within 7 days, unused, with its original packaging. Simply pop it back into the post to us at the address below along with a note that you would like a refund. Please ensure that you include your full name and order number if possible as it will speed up the refund process:
PO Box 87
Q. I believe my item to be faulty. What should I do.
A. Please contact one of our customer service team, they will be ready and willing to help. Either email us at firstname.lastname@example.org or call us in office hours on 0845 272 5975
Q. How long does delivery take?
A. Standard Delivery 2nd Class = FREE, First Class = 1-2 working days, Tracked Next Day Delivery = Next day (excluding Sundays), Air Mail = Western Europe - up to 3 working days, Rest of the world 7-10 working days. International Signed For = Western Europe, up to 3 working days, Rest of the world 7-10 working days.
Q. Can I collect my item in person?
A. No. Due to insurance laws we are unable to allow customers to collect their item in person.
Q. Do you have a shop or store that I can purchase from?
A. We don’t. We are 100% online and postal service.
Q. Do you offer ‘same day courier’ service?
A. Unfortunately we are not able to offer any ‘same day’ delivery services.
Q. Do you post items on a Saturday?
A. Unfortunately we currently only dispatch on working days (Mon-Fri).
Q. I think my parcel has been lost in the post, what should I do?
A. Firstly, please ensure that you have given 3 working days for 1st class delivery and 7 days for free standard delivery. If you still haven’t received your order, please get in touch with us at email@example.com and we will look into it immediately
Q. If I order today, when will you send my items?
A. If you order before 4pm on any working day, we will send that very same day, guaranteed.
Q. Do you send directly from England?
A. Yes, at digi-Quick.co.uk we never ‘drop-ship’. We only ever send products from our warehouse here in Cornwall.
Q. Can I send an item to a different address than my billing address?
A. Yes, no problem at all. At checkout you will be asked if you would like to use a different delivery address to your billing address.
Q. Can I send an item to a different name / address to the payee?
A. Yes, no problem at all. At checkout you will be asked if you would like to use a different delivery details, including name to that of your billing name and address.
Q. What is Whoson?
A. Whoson is a live chat facility. It is in use during regular office hours (9am-5pm). It is very similar to MSN messenger whereby you get to type live queries and questions and one of our team will be able to answer you there and then, online.
Q. Do I get charged for using Whoson?
A. Whoson is totally free for all of our customers to use.
Q. I am still not sure about ordering online, can I order another way?
A. You are more than welcome to order over the telephone during normal office hours,
Monday – Friday: 0845 272 5975
Q. Can I contact you directly?
A. Yes no problem, please take a look at our Contact Us page http://www.digi-quick.co.uk/contact-us/
Q. Will I receive emails that I do not want?
A. Never. We give you the option if you want to hear form us in the future, if you don’t, you can simply check a box and you will never hear from us again. We never sell or pass on customers emails and will never be contacted by a third party or by anyone other than us as result of shopping with digi-Quick.
Q. Do you share my details with third parties?
A. We do not share your personal information with any third parties under any circumstance. You have trusted us with your details, not an unknown third party
Q. Why can I see a PayPal payment transaction pending in my PayPal account?
A. When opting to pay via PayPal, you will see a notification in your PayPal account which authorises the payment to be taken when your order is ready for despatch. Until despatch payment is not debited from your PayPal account.
Q. Are your batteries branded and are they good quality?
A. We only stock high quality unbranded batteries, as we believe they represent fantastic value for money. They are designed to replicate the original manufacturers' version and in many cases will hold more ‘juice'. We sold over 30,000 batteries last year and our return rate was incredibly low. Why? - Because we have worked hard to constantly source better quality products. No product is let loose on our website before it is fully tested for consistency of quality. Our unbranded batteries have never damaged a camera or camcorder.
Q. What does the term 'non-oem' mean?
A. The term ‘oem’ stands for original equipment manufacturer. An oem part is made by the same company that made the item the part goes with. A non-OEM part is made by a different company. Therefore our products are all 100% compatible with the major camera and camcorder manufacturers such as Sony, Canon etc but they are not manufactured by them.
Q. Can unbranded batteries damage my camera?
A. No. You are just a likely to damage your camera using the battery that came supplied with it. There is no evidence to support manufacturer’s claims that you must use their, much more expensive, branded batteries.
Q. Where do you manufacture your products?
A. We do not manufacture our products ourselves. The majority of our products are produced for us in the Shenzhen province of China.
Q. Is your site 100% secure?
A. We have taken strong measures to ensure that when shopping with us, you are 100% secure and safe http://www.digi-quick.co.uk/privacy-and-security
Q. Do I have to have an account to shop with you?
A. No, not at all. You can checkout simply and quickly without setting up an account.
Q. My memory card states that it has a ‘life time warranty’ is this true?
A. Yes. If you purchase a product from us that states having a longer warranty than 2 years, we will of course honour that warranty.
Q. What if my item cannot be replaced as it has been superseded, do you refund or replace with the new version?
A. If your product has been superseded, we will replace the product with it is newer equivalent if we have it. If not, we will refund you in full.
Q. We would like a member of your team to come in and help at our local school, what should we do?
A. No problem, time permitting, we are always happy to offer help where we can. Please email: firstname.lastname@example.org
Q. Do digi-Quick support any charities?
A. Digi-Quick support many charities but are not directly affiliated to any charities specifically. If you are a charity and would like more information from us, please email email@example.com.
Q. We are holding an event; can digi-Quick donate prizes or even sponsor us?
A. We are always keen to help out where we can. If you have an event or a proposal, please email us and a member of our team will get in touch if it is something that we feel we can help with: firstname.lastname@example.org