FAQs

Unsure about something or need further help? Why not try looking at our frequently asked questions below, or get in touch with us, hello@Digi-Quick.co.uk.

Our service

How quickly will you respond to my email?

We call ourselves Digi-Quick as we strive to despatch orders fast and reply quickly to email enquiries. We aim to have somebody available to answer emails day and evening, 7 days a week. We guarantee to respond to your email within 24 hours but it is more likely to be much, much faster than that.

By keeping our customer service email only, we can keep our costs down, thus allowing us to keep our prices the lowest around.

Our products

How do I know if the battery is compatible with my camera?

The easiest way to check is to enter your search criteria in the box provided at the top of the screen. For instance, if you have a Canon Digital IXUS 300, you can type Ixus 300 into the search box and the relevant battery for that camera will be displayed.

If the search does not retrieve the information that you are looking for, please email battery@Digi-Quick.co.uk with camera details and we will get back to you with the compatible battery.

Are your batteries branded and are they good quality?

We only stock high quality unbranded batteries, as we believe they represent fantastic value for money. They are designed to replicate the original manufacturers’ version and in many cases will hold more ‘juice’.

We sold over 20,000 batteries last year and our return rate was incredibly low. Why? - Because we have worked hard to constantly source better quality products. No product is let loose on our website before it is fully tested for consistency of quality. Our unbranded batteries have never damaged a camera or camcorder.

Why do you sell you products at such a low price?

We buy in bulk from manufacturers all around the world and we negotiate good prices. We then pass these savings on to our customers. We hope this keeps our customers coming back to us.

Delivery

How do I know you have sent my order?

As soon as we despatch your order, we will send you a notification email.

I live nearby, can I come and collect?

Sorry we don’t have customer-facing premises so don’t currently offer this service. However, all our orders are sent out as soon as we receive payment and customers usually receive goods the next day.

I really need this urgently; can it be delivered the next day?

Yes. We can organise a special delivery for UK items. This guarantees a next working day delivery before noon. Please check the delivery section of the checkout for a price or email us for a quote. We will need payment by 10am for us to despatch the same day.

What if I haven’t received my order after a few days?

The majority of our orders (95%) are received within two days of dispatch. If you still haven’t received your order after 5 days, please send us an email and we will double check that we have your correct address. You may also want to consider speaking to your local Royal Mail sorting office, as a number of delayed items are actually in the sorting office, ready for collection.

International Delivery

Please note that as we're based in the UK, our site shows all prices in sterling (GBP) and inclusive of VAT. Registered website customers from countries outside of the EU will not be charged VAT at the time of their order unless the order is being sent to a UK or EU address.

I am an international buyer, how can I pay you?

You can pay via credit card or we can receive payments via direct bank transfer to our Euro or US Dollar accounts.

When making a payment, please ensure that you send your payments in Euro or US Dollars, for the equivalent value in GBP (at the prevailing exchange rate) and advise when payment is made.

If I am an international buyer, will I have to pay customs duty on my order?

If you live within the EU, you will not be charged any duty. If you live outside of the EU, you will be liable to pay duty, which will reflect the value of the order.

Warranty & Returns

Returning Stuff

My goods are faulty - how can do I return an item?

Our apologies if you have received an item that is damaged or faulty. Please email returns@Digi-Quick.co.uk. Click here for full details of our Returns Policy.

I've had a change of heart and no longer want it, what do I do?

We understand that there are times when you receive items and decide that you no longer want them. In this instance, UNWANTED GOODS have to be returned within 7 days, unused and in their original packaging.

Please visit our warranty and returns page for help. If you can’t find what you are looking for, please email us at hello@Digi-Quick.co.uk and we will get back to you.

Your Account

Is my payment safe using your site?

Every order you place with us is safe - guaranteed. So you won't have to pay for any unauthorised charges on your card made from our site. Our site is protected by 128-bit SSL encryption, which makes it as safe and secure as it's possible to be.

What if I forget my password?

If you have forgotten your password, go to the ‘My Account’ page and click the ‘send me a new password link’. You will automatically be sent a new random password, which you can of course change to something more personal and memorable.

Anything Else

Do you offer discounts for ordering in bulk?

We can work out discounts on an ad hoc basis for bulk orders. Email hello@Digi-Quick.co.uk with your requirements and we will get back to you with a price.

If you are a business, large or small, and are interested in our products, you might be interested in visiting our B2B page.

If you can’t find the answer to your question, send us an email and we will get back to you – hello@Digi-Quick.co.uk

I've had a change of heart and no longer want it, what do I do?

We understand that there are times when you receive items and decide that you no longer want them. In this instance, UNWANTED GOODS have to be returned within 7 working days, unused and with its original packaging.